Refund Policy

Refund Policy for Key Tec Soft

Effective Date: January 20, 2025

At Key Tec Soft, we strive to ensure customer satisfaction with every purchase. However, due to the nature of digital products, there are specific guidelines regarding refunds and returns that we ask you to review before making a purchase. By purchasing from Key Tec Soft , you agree to the terms of this policy.

1. Digital Product Nature

As Key Tec Soft primarily offers digital products, such as software keys for Microsoft Office, Windows, and antivirus programs, all sales are final once the product key or license has been delivered. We cannot accept returns on digital products due to the inability to reverse the usage of digital licenses or keys.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• Non-Delivery of Product: If you do not receive your digital product or key due to an error on our part, please contact us immediately. We will investigate the issue and provide a full refund or reissue the product.
• Incorrect Product Delivered: If the software key or license you received is incorrect (e.g., wrong version or product), you are eligible for a refund. Please contact our support team with proof of the issue, and we will rectify the situation by providing the correct key or issuing a refund.
• Defective Product: If the software key provided does not work or cannot be activated, we will investigate the issue. If it is determined that the product is faulty, we will offer a refund or replacement at no additional cost.
• Invalid Product Key: If your product key is invalid or cannot be activated, please contact us within 7 days of purchase for assistance. If the issue cannot be resolved, you are eligible for a full refund.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us: Reach out to our support team by emailing us at contact@keytecsoft.com or through the contact page. Provide your order number, proof of purchase, and a detailed description of the issue.
2. Review: We will review your request and verify whether it meets the criteria for a refund. We aim to process refunds within 5-7 business days after verifying the eligibility.
3. Refund Issuance: If approved, the refund will be issued to your original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:

• Products that have been activated or redeemed: Once a product key or license has been activated, it cannot be returned or refunded.
• Purchased in error: If you purchase the wrong product, please ensure to verify all product details before completing your purchase. We cannot accept returns or provide refunds for incorrect purchases made by the customer.

5. How to Contact Us

If you have any issues or need assistance with a refund request, please contact us at:

• Email: contact@keytecsoft.com
• Website Contact Form:  https://keytecsoft.com/contact

Our customer support team is available to assist you Monday through Friday, 9 AM – 5 PM (UTC).

6. Fraudulent Transactions

In the event of a fraudulent transaction or unauthorized payment, Key Tec Soft reserves the right to cancel the order and issue a refund to the original payment method. We also reserve the right to investigate any suspicious activities related to refunds or returns.

7. Changes to the Refund and Returns Policy

Key Tec Soft reserves the right to update or modify this Refund and Returns Policy at any time. If we make significant changes, we will update this page with a new “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund and return practices.

8. Consumer Rights

This Refund and Returns Policy does not affect your statutory consumer rights. If you are located in a jurisdiction that provides certain statutory rights, those rights are not affected by this policy. In the case of any conflicts between this policy and applicable laws, the laws of your jurisdiction will take precedence.